Frequently Asked Questions

We work with machine shops across Salt Lake City and the surrounding areas every day. If you don't see your question here, give us a call — we're local and happy to help.

Who is MetalNow built for?

MetalNow is built for machine shops in Salt Lake City and throughout Utah, and across the U.S. that need steel and aluminum quickly, in the right size, without waiting for quotes or dealing with large minimum orders.

Most of our customers are local shops that rely on fast turnaround, pickup options, and dependable material supply. As we grow, we're expanding nationally while keeping that same level of responsiveness.

Whether you're running CNC machines, lathes, mills, or handling short production runs, we make it easy to order material online and keep your shop moving.

Do you serve local machine shops?

Yes. The majority of our customers are machine shops located in and around Salt Lake City. We understand local production timelines, rush jobs, and the need for quick access to material.

If you're nearby, we can often help you move faster than large national suppliers.

Do you offer local delivery?

Yes. We offer local delivery throughout Salt Lake City and surrounding areas when available. If your shop needs material quickly, local delivery may be the fastest option.

Delivery timing depends on order size and scheduling. If you're working on a tight timeline, contact us and we'll give you clear expectations.

Can I pick up my order?

Yes. Local pickup is available and is a popular option for nearby machine shops.

If you're located in Salt Lake City or the surrounding area, you can place your order online and pick it up once it's ready. This is ideal for urgent jobs and last-minute material needs.

We'll coordinate pickup details after your order is processed.

Can I order small quantities of steel?

Yes. You can order exactly what your job requires. We support small-quantity orders without large minimums, which makes it easier to manage cash flow and avoid excess inventory.

This is especially helpful for local shops handling short runs, prototypes, or repair work.

Do you offer custom metal cuts?

Yes. You can enter your required dimensions and receive instant pricing online. We cut to your specified size so material arrives ready for machining.

Many of our local customers use this option to reduce scrap and save time in the shop.

What types of metal do you carry?

We stock materials commonly used in machine shops, including:

• Carbon steel
• Alloy steel
• Stainless steel
• Tool steel
• Aluminum
• Copper
• Brass

We offer multiple shapes such as round bar, flat bar, plate, sheet, and more depending on inventory.

Local customers can contact us directly if they're looking for something specific.

Can I order steel rods cut to size?

Yes. Round bar can be ordered cut to your required length. This is ideal for CNC machining, lathe work, and jobs where consistent stock length matters.

You configure the dimensions, see pricing instantly, and order online.

Do you sell metal remnants?

Yes. We offer discounted remnant pieces that work well for flexible jobs or cost-sensitive work where exact sizing isn't critical.

Inventory changes regularly, and local customers often check availability for quick-turn projects.

Is your steel certified?

Yes. Certified steel with heat numbers and documentation is available when required.

Many machine shops serve customers who require traceability. When certification is selected, material can include:

• Heat number documentation
• Material certification details
• Traceability information

If your job requires documentation, be sure to select certified material during ordering.

What is a heat number?

A heat number is a unique identifier number assigned to a specific batch of steel during production. It allows the material to be traced back to its origin and mill testing records. If your customer requires documentation or compliance records, heat numbers are essential.

The majority of the material we provide is certified with accompanying heat numbers.

Do I need to request a quote?

No. You can configure your material, see pricing instantly, and checkout online.

There's no waiting for quote responses and no back-and-forth emails just to get a price.

If you're local and have a question before ordering, you can also call us directly.

How fast does material ship?

Shipping times depend on material type, cut requirements, and destination.

For local customers in Salt Lake City and surrounding areas, pickup or delivery may significantly reduce lead time.

For customers outside our region, we ship nationally as we continue expanding.

If you have a specific deadline, contact us and we'll help you plan accordingly.

How is MetalNow different from traditional steel suppliers?

Traditional suppliers often require phone calls for pricing, large minimum orders, and waiting for quote responses.

MetalNow is built to remove that friction.

You can configure material, see pricing instantly, order small quantities, select certified material, and choose shipping, local delivery, or pickup — all online. For local customers, we can provide same day delivery.

We combine the convenience of a national supplier with the responsiveness of a local partner.

What if I'm not sure what material I need?

If you're unsure about grade, dimensions, certification requirements, or ordering options, give us a call.

We work with machinists and shop managers locally every day. We'd love to answer questions upfront rather than have you order something that doesn't fit your needs!

How do I get started?

Start by visiting our Order Metal page.

From there, you can:

• Order custom cuts
• Purchase small quantities
• Configure steel rods
• Browse available remnants

If you're located in Salt Lake City or nearby, you can also choose local delivery or pickup when available.